Hippo’s Sweets – Returns and Refunds Policy

Thank you for choosing Hippo’s Sweets.

We hope you love your treats, but if for any reason your purchase doesn’t meet your expectations, this policy outlines your options for returns and refunds.

Key Terms

For clarity, the following definitions apply throughout this policy:

Company / We / Us / Our – refers to Hippo’s Sweets. Products / Goods – refers to the items available for purchase through our Service.

Order – your request to purchase Products from Hippo’s Sweets.

Service – our online platform, accessible at https://hippossweets.co.uk.

You / Your – the person or business purchasing or using the Service.

Cancelling Your Order

You have the right to cancel your Order before we dispatch it, without providing a reason.

To cancel, please contact us clearly via email: info@hippossweets.co.uk

Once we receive your cancellation, any payments will be refunded within 14 days using the same method you used for your purchase. No extra charges will be applied.

Conditions for Returning Products

To be eligible for a return:

Products must have been purchased within the last 14 days.

Items must be returned in their original packaging and condition.

Refund Guidelines

Refunds may be issued only if:

Hippo’s Sweets receives the returned items or proof of their delivery.

The Products are in their original state, including packaging.

We may request photos of the items before authorising a return.

Non-Returnable Items

Certain Products cannot be returned:

Items made to your specifications or personalised.

Perishable products, or those with an expiry date that has passed.

Products unsuitable for return due to hygiene or health reasons if opened.

Goods that have been mixed with other items or altered after delivery.

Items missing parts or not in the original condition when returned.

Only full-priced Products are eligible for refunds. Sale or discounted items are excluded unless required by law.

How to Return Products

You are responsible for the cost and risk of sending items back to us:

Hippo’s Sweets
62 Waveney Road, Hunstanton, PE365DQ 

We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost or damaged during return. Refunds will only be issued once we receive the returned Products.

Gift Returns

If your Product was purchased as a gift and sent directly to you, you will receive a gift credit for the returned item’s value.

If the gift was shipped to the purchaser, the refund will be sent to the original buyer.

Questions?

For any questions regarding returns or refunds, please contact us:

Email: info@hippossweets.co.uk